Some callers not able to reach 911 when using Verizon, AT&T

IDAHO FALLS — Some AT&T and Verizon customers are reporting that their 911 calls are not going through.

Here’s what constabulary urge if you request them.

According to a Facebook station by nan Idaho Falls Police Department, immoderate calls made to 911 done definite compartment telephone providers specified arsenic Verizon and AT&T are not going done to nan Idaho Falls Bonneville County 911 Emergency Communications Center.

The station by nan Idaho Falls Police Department. | Facebook

Because it is simply a bearer problem and not a section method problem, location is nary telling erstwhile it will beryllium resolved.

“Some callers study getting a engaged reside aliases nan telephone continuously ringing,” says nan post. “This is an rumor pinch nan cellular carriers and extracurricular our center’s control.”

If you request to make an emergency telephone connected a cellphone, telephone nan non-emergency number astatine (208) 529-1200. IFPD says nan aforesaid dispatchers reply some 911 and non-emergency telephone numbers and tin assistance and dispatch police, fire, and EMS to you arsenic needed.

They besides urge redeeming nan number successful your telephone truthful it is readily disposable if you request it.

This is nan 2nd lawsuit successful little than a week that 911 centers successful eastbound Idaho person had trouble receiving calls.

The Bingham County Sheriff’s Office posted connected its Facebook page connected May 17 that immoderate AT&T compartment telephone bearer customers were having problem reaching dispatch erstwhile calling 911.

“AT&T customers are experiencing a 911 outage,” says nan post. “If you person an AT&T phone, telephone 208-785-1234 successful an emergency. Estimated restoration of work is 05/17/24 astatine 2:45 am.”